Refund & Cancellation Policy

1. Reservation amount (₹25,000)

Situation	Refund
Cancelled within 48 hours of payment, before setup work has started	Full refund of ₹25,000
Cancelled after setup work has started but before go-live	50% of ₹25,000 refunded, to cover configuration work already done
Cancelled after your platform has gone live	Non-refundable — the reservation amount covers work already delivered

2. Balance amount (₹24,000)

The balance is charged only at go-live, once you have reviewed and accepted your working platform. It is non-refundable once your branded instance has been handed over, since the software has been delivered and configured for your use.

3. How to request a refund

Email info@zentrixtech.in or message us on WhatsApp at +91 96001 71351 with your name and payment details. We will confirm eligibility and process approved refunds to the original payment method within 7–10 business days.

4. What is not covered

• Dissatisfaction with sales results after go-live — StayElite is a software product, not an investment or income guarantee, and refunds are not available on the basis of business performance.
• Third-party costs such as domain registration or hosting renewal paid directly by you to third parties.

5. Support-period issues

If the platform has a genuine defect during the included 1-month support period that we are unable to fix within a reasonable time, you may request a partial refund proportionate to the unresolved issue, at our discretion, in place of a full cancellation.

6. Changes to this policy

We may update this policy from time to time; the version in effect at the time of your payment applies to your order.